PayPal recently began sending out a notice to users informing them of changes to the user agreement and general PayPal policies and procedures.

I am offering general info and my feedback here based on the details for U.S. account holders.  This should be similar for other countries, but make sure to check your inbox for an email more specific to your location If you are not in the U.S.

We have highlighted specific areas that we find interesting, and will be eager to see more details.


Amendments to the PayPal U.S. Account User Agreement and Policy

  1. PayPal is expanding its Seller Protection Program to include certain intangible goods and providing the terms and conditions with respect to the coverage of such intangible goods.
  2. PayPal is clarifying that its Seller Protection Program does not cover Unauthorized Transactions initiated in an environment not hosted by PayPal.
  3. For “Significantly Not as Described” (SNAD) claims under PayPal’s Seller Protection Program, the company is clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs.
  4. PayPal is providing the terms and conditions under which it will automatically enroll eligible charities with PayPal Giving Fund (which relationship will be governed by the Nonprofit User Agreement) with the option to opt-out at any time.
  5. PayPal is excluding items intended for resale, including single item transactions or transactions that include multiple items, from reimbursement eligibility under its Purchase Protection Program.
  6. PayPal is requiring that buyers attempt to resolve their issues directly with sellers prior to filing a claim with PayPal in order to be eligible for reimbursement under its Purchase Protection Program.
  7. PayPal is requiring that users notify the company of any pricing errors or discrepancies within ninety (90) days of having access to the user’s account statement(s) or other account activity information, otherwise, PayPal shall have no obligation to make any corrections.
  8. PayPal is clarifying the fees payable by sellers in relation to transactions processed through QR codes, which will be payable on and from October 1, 2020 (or a later date as determined and offered by PayPal). Prior to this date, transaction fees on QR code payments are temporarily waived to help businesses impacted by COVID-19. Other fees for using PayPal services may apply.
  9. PayPal is adding payments made in respect of gold (in physical form or in exchange-traded form) to the list of ineligible items and transactions under our Seller Protection Policy.